Terms of Service

Before ordering please carefully review the following information. Upon ordering you agree to our Terms of Service.

Care and Maintenance

We believe our jewelry is made the finest materials and highest craftsmanship. With proper care, it can be enjoyed for generations. However, fine jewelry is not indestructible and requires special care and maintenance. Gold is a soft, malleable metal prone to scratching and bending. Each gemstone variety has specific care requirements (even diamonds). Moving parts including bails, earring components and clasps are delicate and require gentle handling and frequent inspection to ensure proper functionality. Please see our recommended care and contact us with your specific questions or for more in-depth information. We are not responsible for damage or degradation due to use or wear.

Returns

We want you to be completely happy with your purchase. In the event you are not, returns will be accepted within 7 days of shipment date. All items must be returned in their original, unworn condition, accompanied by the original receipt and packaging. Please ship fully insured and prepaid, CODs will not be accepted. Leigh Maxwell is not responsible for returned items prior to our receipt of the return shipment. Worn items will not be accepted for refund or exchange. Bespoke items are not eligible for return or exchange. Refunds will be processed upon receipt and will be credited to original purchaser’s credit card. You will receive a full refund, minus the original shipping charge. Please allow 10 days for your account to reflect the credit. 
Please send insured returns to:
Leigh Maxwell, 42 7th Ave. SW, Suite 101, Cedar Rapids, IA 52404

Production & Shipping

We know you are eager to revive your order but it takes time to source our stones, design and make our jewelry. Many of our items are made to order. We advise you to expect an 8-10 week production time to complete your order before shipping. We ship to the contiguous United States via insured Fedex Express with a flat rate of $75. Shipping costs and delivery times for orders outside of the contiguous US are considered on a case by case basis. Someone must be present to sign for our deliveries and take full responsibility for the shipment at that point.

Custom Orders

We consider custom pieces and special orders on a case by case basis and do not guarantee we will accept your project. In the event we do accept your custom order, we require a 50% non-refundable deposit before the initiation of the project. The remaining balance is due upon the receipt of the item. An 8-10 week or longer production time can be expected for custom orders. Custom items and special orders are considered final sale and not eligible for return or exchange.

Product Availability & Item Representation

Due to the one of a kind nature of our jewelry, all products for sale on our website are subject to availability. In the case that an item you have ordered is unavailable after you have placed your order, we will contact you via the provided email or phone number. At this time we will help you find a suitable substitution from our available items or you may cancel your order.

Our items are individually made with natural materials and no two pieces are exactly alike. Photography is intended to represent the items but may not be an image of the exact item you will receive. Measurements, sizes, colors, material weights and descriptions are approximate. While we strive to accurately depict our items we do not guarantee that there are not variations between items, errors in pricing or descriptions, or other inconsistencies such as differing monitor coloring. We reserve there right to reject or cancel your order for any reason at any time for a full refund including, but not limited to, product availability, incorrect pricing and/or incorrect description.

We may change the items available for sale on our website or pricing for these items at our discretion without prior notice. Pricing is in US dollars and does not include taxes or shipping costs. We collect sales tax on orders shipping to those states that require the collection of sales tax.